Privacy Policy of Wander & Whistle Travel Co.
At Wander & Whistle Travel Co., we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when using our services and visiting our online platform.
1. Information We Collect
We collect various types of information to provide and improve our travel services. This may include:
- Personal Identification Information: Name, address, date of birth, gender, passport details, visa information, and contact details (phone number, email address).
- Payment Information: Credit/debit card numbers, bank account details, and billing addresses for processing payments for travel services.
- Travel Details: Flight numbers, accommodation preferences, dietary restrictions, special assistance requirements, travel history, and other details relevant to your travel arrangements.
- Communication Data: Records of your interactions with us, including emails, phone calls, and online chat conversations.
- Technical Data: IP address, browser type and version, time zone setting, operating system and platform, and other technology on the devices you use to access our online platform.
- Usage Data: Information about how you use our online platform, products, and services.
2. How We Collect Your Information
We collect information through various methods:
- Direct Interactions: You provide us with your personal data when you book a holiday package, make a corporate travel inquiry, book a cruise, arrange an adventure tour, plan a luxury trip or honeymoon, apply for visa assistance, purchase travel insurance, or reserve flights and accommodation. This includes filling in forms, communicating with us by phone, email, or otherwise.
- Automated Technologies or Interactions: As you interact with our online platform, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
- Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties, such as analytics providers, advertising networks, and providers of technical, payment, and delivery services.
3. How We Use Your Information
We use the information we collect for various purposes related to providing our travel services, including:
- To Provide Services: To process your bookings for bespoke holiday packages, corporate travel, cruises, adventure tours, luxury travel, honeymoons, and to arrange flights, accommodation, visa assistance, and travel insurance.
- To Personalise Your Experience: To tailor travel recommendations and offers based on your preferences and previous bookings.
- For Communication: To send you booking confirmations, updates about your travel arrangements, travel alerts, and to respond to your inquiries and requests.
- For Payment Processing: To process payments for the services you purchase.
- For Marketing and Promotion: To send you marketing communications about our services, special offers, and promotions that may be of interest to you, where you have opted in to receive such communications.
- For Internal Operations: For internal record keeping, data analysis, research, and to improve our online platform, products, and services.
- For Legal Compliance and Security: To comply with legal obligations, resolve disputes, enforce our agreements, and detect and prevent fraud and other malicious activities.
4. Disclosure of Your Information
We may share your personal information with:
- Travel Service Providers: Airlines, hotels, cruise lines, tour operators, transport companies, and other suppliers necessary to fulfil your travel arrangements.
- Third-Party Service Providers: Companies that provide services on our behalf, such as payment processing, IT and system administration services, data analysis, marketing, and customer support.
- Legal and Regulatory Authorities: When required by law, court order, or governmental regulation, or if we believe in good faith that such action is necessary to comply with legal obligations or protect our rights or the safety of others.
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Consent: With your explicit consent for any other purpose not specified in this policy.
5. International Data Transfers
As a travel agency, we operate internationally. Your information may be transferred to, and stored at, a destination outside of Australia. This includes destination countries where your travel arrangements are being made, and countries where our service providers or business partners are located. We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and applicable data protection laws.
6. Data Security
We have implemented appropriate technical and organisational security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered, or disclosed. Access to your personal data is limited to employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
7. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
8. Your Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Withdraw consent at any time where we are relying on consent to process your personal data.
If you wish to exercise any of these rights, please contact us using the details provided below.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any updates.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Wander & Whistle Travel Co.
2847 Flinders Street,
Floor 7,
Melbourne, VIC, 3000
Australia
Phone: (03) 9321 0756